E-Devlet is an online platform developed by the Turkish government with the aim of providing a range of public services to Turkish citizens and residents. The E-Devlet platform, by providing 6,962 digital services belonging to 966 different government and private institutions, allows users to access a variety of government services and information from a single website, eliminating the need to visit government offices and departments for simple transactions.
The formation of the E-Devlet platform project in Turkey was approved in early 2006. It was approved by the Turkish Council of Ministers, which entrusted its management and the Ministry of Transport and Infrastructure to initiate this project. This site officially went into operation in late 2008, with only 22 services serving a limited number of citizens.
In conjunction with the launch of this website in that period, the Turkish government also set an agenda to expand citizens' access to electronic devices and the Internet. One of the problems of launching the project in its infancy was the lack of legal infrastructure and access to citizen data, which encouraged the Turkish parliament to amend the law and enable the platform by giving it legal access powers first, then improving and developing government operations and services using electronic networks and digital computers.
Today, with the passage of time, these services increased, the database of the platform expanded, and the number of citizens increased to include the access of more than half of the Turkish people to this platform without any exception, providing countless services that included all citizens, foreign residents, and non-citizens.
On the other side, on August 11, 2021, the head of the Digital Transformation Office, Ali Taha Koç, said that the platform's user base had surpassed 60 million. He also said in his statement that the e-government portal is the digital interface of Turkey, where citizens can conduct their transactions quickly and safely.
Expressing that the need for electronic services in our country and the entire world in 2020 and 2021, especially due to the covid-19 epidemic, has clearly and understandably increased, Koç also said that the use of the e-government portal has increased significantly thanks to the digitization of many services that citizens and the world needed during the pandemic.
“The e-government portal has facilitated the work of our citizens since its inception." In the past pandemic period, the importance of the e-government portal has increased. The portal has not only made things easier in extraordinary times like the pandemic but has also helped our citizens save time and convenience. "The e-government portal continues to prove with each passing day that it is the biggest step taken on the way to a digital Turkey.”
Noting that citizens carry out many transactions through the e-government portal without leaving their homes in the process, Koç explained that 6,665 digital services belonging to 886 institutions were provided through the e-government portal in 2021, which was implemented in 2008.
He stated that 95 percent of our residents who used the e-government site were happy with the services offered in the questionnaire administered via the e-government. "Noting that the e-government portal has been used effectively since its inception," Koç continued, "he emphasized that the government portal will continue to be used effectively, quickly, reliably, and with a high satisfaction rate."
According to platform data for the beginning of 2023, this platform now offers 6,962 distinct services. The e-government platform's services may be classified into four categories: first, information services; second, payment transactions; and third, integrated electronic services in the form of shortened government entities and organizations. Fourth, information and documents are exchanged between public agencies and submitted upon request.
The platform enables citizens and residents alike to perform many operations and obtain many services, such as inquiring about the IMEI number and registering via the platform to more than one website and local services such as e-nabız and MHRS for appointments and health hospitals. It also provides services for obtaining any needed documents, extracting a service report, retirement information, university registration, registration for government housing, and others. The services provided by the platform are not limited to personal services but also include services for company founders and private business owners, such as bank or banking transactions, buying and selling transactions, and others.
The most important services provided by the e-Devlet platform are:
- Personal Information Services: Users may access their personal information, such as identification card details, tax information, and social security records.
- Documents and Certificate Services: Users can request and receive various documents and certificates, such as birth certificates, marriage certificates, and driver's licenses.
- Financial Services: E-Devlet provides various financial services, including payment of taxes, fines, and social health security contributions.
- Health Services: Users can access their health information, schedule appointments with doctors, and request prescriptions.
- Education Services: Students can access their academic records, apply for scholarships, and register for courses.
- Employment Services: Job seekers can search for job opportunities, apply for jobs, and receive unemployment benefits.
If you would like to view the services provided by the e-government in more detail, click on the link https://www.turkiye.gov.tr/hizmetler;
The most important services that foreigners can benefit from on the E-devlet platform are:
● Observing the work contract, its permit, and working hours, or submitting a job application to the Turkish Employment Agency,
● Inquire about the criminal record, create a criminal record document, or open and investigate a case.
● Vehicle registration and tax requests, written criminal investigation of accidents, as well as inquiries about the fine written on the vehicle plate, driving license control, and inquiries about any information about the Automatic Traffic System (OGS) and the High Speed Traffic System (HGS),
● Inquire about any mobile phones and existing numbers under your name, and record the IMEI number of mobile phones sold abroad,
● Notifications of changing address data, monitoring, and requesting the implementation of any of the citizenship procedures.
The platform is also used as a tool to organize visitors to government departments and seekers of complex services that require full attendance, such as ID or passport issuance transactions, etc., where mandatory appointments are arranged for such transactions, thus saving time and effort for employees and service seekers, so you can easily go to the government department ten minutes before the appointment and get the service on time without waiting too much. These appointments are subject to strict adherence, as the service applicant must abide by the appointment, and there is no objection to taking any appointment up to 15 days from the date of the missed appointment.
Features of the e-Devlet platform
The platform has many advantages, and it constitutes a device for the state to use in organizing routine transactions in a more effective way, which saves both parties a lot of effort. The most important thing is to provide these services in record time and create a database for its citizens, alleviating congestion in government departments, banks, and others. The most important features of the platform are as follows:
● Security: e-Devlet is designed with high level security measures to ensure the safety of user information. Users are required to create a secure login with a custom password, and some services may require additional authentication methods such as SMS verification or an electronic signature.
● Accessibility: e-Devlet can be accessed from any device with an internet connection, including smartphones, tablets, and computers. This allows users to access services and information at any time and from anywhere.
● User friendly interface: The e-Devlet website is designed to be easy to use and navigate. The services are organized into different categories and can be searched for by keywords.
● Language Support: The e-Devlet platform is available in multiple languages, including Turkish, English, and Arabic. This is what made the platform accessible to a wide range of users.
● Cost effective: Using e-Devlet can save users time and money by eliminating the need to travel to government offices or pay for physical copies of documents.000
● Continuous improvement and update: The e-Devlet platform is constantly updated and improved with the aim of providing more services and a better user experience.
How do you benefit from the services of the e-government platform?
To benefit from the services available in e-government, it is necessary to enter the TR ID number and the electronic password. The password is private and personal, and you can obtain it by going to the nearest PTT service branch and requesting it either in an envelope or via an SMS for 2 Turkish Liras by presenting an ID card or any proof bearing the ID number such as a marriage certificate, passport, or driver’s license. , lawyer ID card, blue card, residence permit and unexpired work permit (valid).
Steps to register on the e-Devlet website:
1. Your residence permit card must be current and ready.
2. Go to any PTT post office.
3. Ask for the password using the residence permit. (2 ₺ for the first blade and 5 ₺ for the second blade)
4. Open the website (www.turkiye.gov.tr ) to register your e-Devlet account using the password that you got from the PTT employee.
5. After logging in, it is better for you to change your password. The word given from the PPT is considered a temporary password, and you will be required to enter a new password for the account holder.
Overall, e-Devlet provides a convenient and efficient way for Turkish citizens and residents to access important government services and information from their homes and anywhere else at any time. e-Devlet is an innovative platform that provides a wide range of services and has become an essential tool for accessing government services and has helped improve efficiency and transparency in the public sector.
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